Privacy statement and refund policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you buy something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and email address.
Email marketing (if applicable): With your permission, we may send you emails regarding our store, new products and other updates.
SECTION 2 - CONSENT
When you provide us with personal information to place an order or return a purchase, we assume that you consent to our collecting it and using your data only for that specific reason.
If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent and give you the opportunity to say no.
If, after your acceptance, you change your mind, you can withdraw your consent at any time, by contacting us by email at contact@mitsukatta.com com or by sending us a registered mail at: Fukuoka-Ken, Fukuoka-Shi, Minami-Ku, Hibaru 3-19, Hibaru Danchi 3-408, Fukuoka, 811-1355 Japan
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - ETSY
Our store is hosted by the Etsy sales platform. They provide us with a turnkey online store that allows us to sell our products and services to you.
Your data is stored through Etsy's data storage, databases and the general Etsy application. They store your data on a secure server behind a firewall.
SECTION 5 - PAYMENT
Our shop only accepts payments via Paypal. We do not have access to any bank details of our customers. If you wish to know the Paypal confidentiality policy in relation to your personal and payment data, please consult the terms and conditions of sale made available to you on the Paypal website.
For more information, you can also read Etsy's Terms of Service, Etsy's Terms and Conditions, and Etsy's Privacy Policy.
SECTION 6 - DATA SHARING, DATA COLLECTION AND THIRD PARTY SERVICES
1- The Japan Post. * For the sake of rapid transcription of order forms, the addresses of our customers are collected on our postal customer account.
2- The shipping slips for orders are kept in paper format for our tax purposes
3- Our computers keep the order summaries specifying the names, first names and full postal addresses of our customers in order to keep an order history
4- The paper invoices that we have established for our customers are kept for our tax purposes
5- The Cloud keeps our customers' invoices in computerized format for better accounting and for practical purposes
SECTION 7 - PRIORITY
No order is prepared as a priority over another. We do not practice any privileges, including at the approach of Christmas or of a wedding. It is up to us to manage our own priorities ourselves. We reserve the right to refuse any order that does not respect these conditions.
SECTION 8 - DURATION
1- Data collection from the Japan Post: Automatic termination every 100 customer slips
2- Collection of shipping slips: For our tax purposes, we must keep these slips for 7 years
3- Collection of order summaries: 1 year
4- Collection of e-mail addresses (e-mail) concerning correspondence with a client on the occasion of a specific request from him: 1 year
5- Collection of invoices in paper format and in computerized format: 7 years for our tax system
6- Collection of telephone numbers: We do not collect telephone numbers, apart from those specified on invoices. In this specific case, they will be kept on their paper medium (invoice) for a period of 7 years.
SECTION 9 - RIGHT OF ACCESS
1- Our customers can request that we provide them with a copy of the media on which their personal details are transcribed by contacting us by email at contact@mitsukatta.com
2- Time taken to collect the data requested by our customers
* A period of 15 days maximum will be necessary for us to provide our customers with the collection of their personal details
** However, an exception will be granted to the non-delivery of personal details in the following situations (information cited in article 14 paragraph 5 Regulation 2016/679 of the GDPR):
a) When the provision of such information is impossible or requires "disproportionate"
b) When the obtaining and communication of such information is already provided for by Community law or by the law of a Member State;
c) When the data is subject to an obligation of confidentiality with regard to professional secrecy.
SECTION 10 - RIGHT TO BE FORGOTTEN, DELETION OF DATA
1- Our customers can request the firm and definitive deletion of the collection of their personal data by writing us an email at contact@mitsukatta.com
* It should be noted however that for our taxation and as legal proofs concerning our sales made, the personal details of our customers cannot be deleted from the paper invoices which have been established in their names nor from the shipping slips used to the delivery of their orders before a period of 7 completed years.
2- To delete your bank details, please contact Paypal.
3- For removal of cookie tracking, please contact Etsy
** In addition, in the event of legitimate doubt about the deletion of certain personal details, our customers have the right to lodge a complaint with a supervisory authority
SECTION 11 - TRANSFER OF PERSONAL DATA
1- Resident of Japan, we can potentially store and process the information of our customers via third party hosts located in Japan or in other countries.
2- We transfer personal information to a jurisdiction where the legislation regarding data protection and government surveillance may be different from the countries of residence of some of our clients.
SECTION 12 - OPPOSITION
1- Our customers have the possibility to notify us of their opposition to the collection of their personal data in writing, by contacting us via our email address: contact@mitsukatta.com
* It should be noted, however, that for our taxation and as legal proofs concerning our sales made, the personal details of our customers must be collected for the establishment of their invoices in paper format and the shipping slips necessary for the delivery of their orders
SECTION 13 - LEGAL RIGHTS
1- If one of our customers resides in a certain territory and in particular in the European Union, he has certain rights relating to his personal information. Some of these rights apply generally and others only in limited cases. These rights are described below:
a) Access:
Our customers may have the right to access the personal information that we hold concerning them and to receive a copy of it by contacting us in writing at contact@mitsukatta.com
b) Modify, restrict, delete:
Our customers may also have the right to modify their personal information, restrict our use of it or delete it. Except in exceptional circumstances (if for example we had to keep data related to our store for legal reasons), we will delete the personal information of our customers on request.
c) Oppose:
Our customers may object 1) to our processing some of their information in the context of our legitimate interests and 2) to the receipt of marketing messages from us after having explicitly consented to receive them. In these specific cases, we will delete his personal information unless we have legitimate reasons for continuing to use it, or in cases where it is necessary for legal reasons.
d) Complain:
If one of our clients resides in the European Union and wishes to express a concern about our use of their personal information (and without infringing any other rights from which they may benefit), they can do so with their local data protection authorities.
SECTION 14 - CONTACT US
1- Within the framework of European data protection law, we, the undersigned, Kobayashi Naoyuki and Kobayashi Linda, are the data controllers with regard to the personal information of our customers. For any questions or concerns, you can contact us on our email at: contact@mitsukatta.com. You can also send us a letter to the following address:
Fukuoka-Ken, Fukuoka-Shi, Minami-Ku, Hibaru 3-19, Hibaru Danchi 3-408, Fukuoka, 811-1355 Japan, Kobayashi Naoyuki, Kobayashi Linda
Refund policy
RETURNS
Without the enforcement of a return law in Japan, our return policy lasts for 7 days for residents of Japan and at our sole discretion. For other countries in the world, this 7-day period is adapted to the recipient's country of residence so that the recipient is not subject to more restrictive conditions than the laws of his country. So if the buyer's country of residence has a 30-day return policy but the order has been received.
If we are in a country applying a 14-day return policy, we will apply the return times and conditions of the receiving country, ie 14 days.
To be eligible for a return, your item must have been unused and in the same condition that you received it. It must also be in its original packaging. Reshipment must be done by air if you reside in a country other than Japan.
To complete your return declaration, we need a receipt proving the reshipment to our services of any returned item (Tracking number)
Several types of goods are exempt from being returned.
Returns not accepted:
-Any item on sale, benefiting from discounts or participating in a promotion
Return for unclaimed parcel
(post office retention period exceeded)
Packages that have not been claimed at post offices are returned to the sender.
In this specific case, the reason for refusal for withdrawal concerning the purchase is not authorized. In the same way, the refusal to receive the parcel in order not to have to pay the customs fees, is not admissible.
However, you have the option of requesting partial reimbursement in the form of a credit note. This means that the amount of the shipping costs paid when purchasing your order have already been used, the refund will therefore be partial and because the package has not been received by the buyer, the refund will be in the form of a credit note. The shipping costs will therefore be deducted from the amount of your credit. Likewise, if your items were promoted while shopping, the amount of credit will be based on the promotional rates you received.
If, however, you want your order to be returned to you again, you will have to pay us once again the shipping costs necessary for this delivery.
* The shipping costs to be paid to us for a new shipment of your order will be identical to the shipping costs previously paid for the 1st shipment and in accordance with the rates of the Japan Post. If during this first shipment, you benefited from free shipping, we will ask you for this new shipment to pay us the shipping costs corresponding to the total weight of the order and in accordance with the Japan Post rates. (The total weight of a package and its shipping country determine the shipping costs to be paid to us which are in accordance with the official rates of the Japanese Post). If during your purchases you benefited from partial coverage of your shipping costs, this time you will have to pay us the total amount of these shipping costs (A copy of the shipping costs actually paid by our service to the Japan Post will serve as proof of the amount claimed)
Gift cards
Any item that is no longer in its original condition, damaged or with missing parts for reasons that are not due to our error
Any item returned to us more than 7 days after delivery (an exception will be granted in order to comply with the return policies of the receiving country)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original payment method, within a certain period of time.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank or PayPal account again depending on your original payment method. Then contact your bank or PayPal as there is some processing time before a refund is issued.
If you've done all of this and you still have not received your refund yet, please contact us at contact@mitsukatta.com
Refund for order not received
Japan is subject to various natural disasters. If your order has not left Japan within 6 weeks after the date of dispatch (tracking number as proof), we undertake to reimburse your entire order, including shipping costs.
Sale items (if applicable)
Only regular priced items can be refunded. Items on sale, benefiting from discounts or participating in a promotion are not eligible for a refund request, neither in monetary value, nor in the form of a credit note, nor in the form of an exchange.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at:
contact@mitsukatta.com and send your article to: Fukuoka-Ken, Fukuoka-Shi, Minami-Ku, Hibaru 3-19, Hibaru Danchi 3-408, Fukuoka, 811-1355 Japan (Note commas for spacing. The comma indicates a newline. Hyphens are required)
Gifts
If the item you purchased was paid for with a gift card, or if it was paid for by another payment method but declared to be a gift, you will receive a credit note (gift credit) corresponding to the value of the returned item, once that item is received by us.
If the item was not marked as a gift when purchased, or if the donor received the order to give it to you later, we will issue a refund to the donor themselves.
Return shipping
To return your product, you must send your product to: Fukuoka-Ken, Fukuoka-Shi, Minami-Ku, Hibaru 3-19, Hibaru Danchi 3-408, Fukuoka, 811-1355 Japan, Japan (note commas for spacing. The comma denotes a line break. Hyphens are required)
You will be responsible for paying your own shipping costs to return your item to us. As such, the shipping costs incurred when placing your initial order for a return of an item to our services will not be refundable to you since they were used to ship your order to you. If you receive a refund on your order, only the total amount paid for the purchase of your order will be refunded.
We remind you that we cannot guarantee that we will receive your returned item so that it will be refunded to you, hence the importance of correctly packaging the item (s) to be returned and if possible to choose a traceable shipping method. (with a tracking number)
